What is the shipping policy? 

We offer free shipping on all U.S. & Canada domestic purchases. So you can shop for as much or as little as you’d like without worrying about hitting a purchase minimum. 

Can I track my package? 

Absolutely. We will send a confirmation email when your package has shipped and, inside that note, will be your tracking number. 

What can I do if my package is lost or damaged? 

If you have issues with your order, please contact our Customer Care Team at customercare@vochgala.com, and we’ll sort out a solution for you.

I'm having trouble placing an order, what do I do?

If you're having trouble purchasing from vochgala.com, please contact our Customer Service Team on email and we'll be on hand to help you throughout the order process. We're open Monday-Friday 9am-5pm (excluding bank holidays). Please provide details of the issue you are experiencing including information about what device (Laptop, iPhone etc) and browser (Google Chrome, Safari etc) you are using.

Where can I contact you? 

You can always reach us at customercare@vochgala.com or visiting our Contact Us Page and filling out the form there. 

Do you do wholesaling? 

Yes! If you are interested in wholesale, private label opportunities, write an email to wholesale@vochgala.com, and we’ll get back to you soon.